I gave the video visit a 5 star because I think they are great to use. I would prefer them all the time, unless I had a serious issue and needed to see Dr. Racz in person. I feel Dr. Racz and I discussed my issues at hand and we both agreed on my treatment plan for now. We discussed some options for injections & will go over that more the next visit. I was very satisfied with the video office visit.
I had a little trouble logging on to the site, but that was entirely my fault.
I should have tried to open the App much earlier in the day.
My suggestion to older patients (like me), would be to tell us that you will be sending the link to the App within X number of minutes and we should start downloading & logging on immediately. That way should any problems occur, there is time to get those resolved before the appointment time.
Also, when they first open the App and put in the Username & Password they have to use all LOWER CASE letters. It will automatically put in a capital letter to start their username so they have to correct that.
That was my ERROR!!!! I never used all lower case letters & and I could not log in.
I was stuck on thinking I was getting incorrect passwords.
Then they have to fill out some information before getting to the video part.
We Seniors are trying to keep up and learn this technology, but it can be challenging at times. ☺️
I think everyone is doing an amazing job and I appreciate everyone being so kind and helpful to me while trying to get on the App. Dr. Racz, himself, was very patient & his staff wonderful!!